Refund and Cancellation Policies

1. If the student is unable to start class, a 100% program refund can be requested but no less than 24 hrs. from the program start date. If the student has not requested a refund prior to 24 hrs from the course start date, refunds are not applicable. The refund request must be in writing and sent to: [email protected]
2. Once lessons have begun payment is non-refundable. OVIMA does not, under any circumstance, give refunds to students who do not or cannot finish the program for which they have registered.
3. We do not pro rate a month in a quarterly batch, however credit for the remaining upcoming month can be given with a validity of upto 60 days.
4. It is the student’s responsibility to comply with the established schedule.
5. A complete no-show results in the loss of class.

The rescheduling of online private classes is possible; however, keeping in mind the goal of globally maintaining a high-quality service, and in consideration of the detailed scheduling facilitated by our Academic Department, OVIMA Global permits the rescheduling of one class per quarter. In order to reschedule, the student must:

1. Notify the teacher & office by email within 24-hours of your class start time; notification less than 24-hours is not valid and results in loss of the class.
2. Rescheduled classes must occur within the confirmed course dates and ideally be rescheduled during the same week of cancellation; rescheduling requests must be sent in writing to and arranged with your respective teacher.

Once the program has started and a student wants to suspend classes, the suspension can span no more than 4 weeks; we allow only 1 suspension request in a year. Kindly note that upon restarting the class, the schedule may vary due to teacher availability. In case the student cannot restart classes within the maximum 4-week suspension time frame, the program will be terminated without refund. Suspension of studies requests must be sent in writing to: [email protected]

1. In group classes a no-show results in the loss of class; make-ups are not possible. The student can still access the recorded material sent.
2. If a student arrives late to a group class it is at the discretion of the teacher at which point to connect the tardy student to the class, whether immediately or waiting until a group activity already-in-progress has finished.
3. The student must follow the agreed upon class schedule. Only holidays established in the Ovima Global calendar on the website will be off days for students.
4. There is a minimum of 5 students per group and a maximum of 6 students. Group programs admit students in any period of the course duration.
5. In the event that only one student remains in the class due to the withdrawal of other students, the group program will be automatically converted to a private program, thus the duration of the course will be reduced and the number of hours of classes will be established according to the CPI private course pricing. The content of the course will be adjusted to the new course duration.

By starting your first class, you hereby confirm to have read the general & cancellation policies and confirm to be in agreement with such.